![]() Digi-Key also added over 75,000 new SKUs to its core business unit in 2022, according to a news release. ![]() 7 that it significantly expanded its portfolio in 2022, adding more than 550 new suppliers across their core business, Digi-Key Marketplace and Fulfilled by Digi-Key program. They overnighted me the item I ordered free of charge, so at least their retention department is on point.Electronic components and automation products distributor Digi-Key Electronics announced Feb. They apologized for the poor experience and admitted that they were having issues with their internal email system, which explained why I did not get any emails regarding the payment issue. UPDATE (): After opening a BBB complaint regarding my experience, I was contacted by a representative from Digikey. Ya'll need to do better, the reviews here on trustpilot are pretty obvious to that point. "Sorry, we messed up!" I probably wouldnt be leaving this review. Its not even about the order, its about how they handled the whole situation. I have never in my life experience such terrible customer service. Instead, after a heated conversation with one of their support supervisors (Josh), they banned me from using their service in the future. On top of that, the item i ordered, is now on backorder for the next year! They offered me zero resolution to this or even admitted that they made a mistake. Obviously someone forgot to fill out the details here. The only email I found that somewhat lines up with the dates they said they sent an email on, was an "empty" template email that said verbatim the lines of: "Dear $name, You would place your rich text here". I checked my spam, trash, etc, no emails indicating any kind of problem (plenty of marketing emails though, those seem to come in waves). Second, I never received any kind of communication that there was an issue with my payment. I use it daily without any problems whatsoever. For starters, theres nothing wrong with my paypal account. They told me that paypal denied the payment, and they tried to email me twice. I immediately contacted customer service via live chat. Fast forward a couple days, I login again, and it now shows "Cancelled/Voided". I figured, no big deal, probably just running a bit late. ![]() When the date came around it was supposed to ship, I logged into their website and it still showed "Pending" for a status. Terrible Customer Service - BANNED FROM DIGIKEY! We are providing them with all the evidence, so they can verify the alleged misappropriation of the taxes, duties and customs collected on their behalf, and use the international courts to recover the money and stop this scam. Now, our only hope are the legal enforcement actions of the European authorities. Just browse their Trustpilot page, activating "all languages", to see the horrifying experiences reported from France, Germany, Spain. I will never buy again from DigiKey, but they will keep abusing innocent makers until we stops them. Not to mention "alleged misappropriation of taxes, duties and customs". Or maybe it doesn't understand what "written contract" means. The current ChatGPT technology can write convincing text, even haiku, but it doesn't understand what "DDP incoterms" means. It is impossible to solve the problem by writing to "customer support" and providing the evidences of the contracted terms (screenshots, their own webpage.), because you can only contact AI chatbots clumsily posing as humans, with the intelligence of a frog and the rudeness of a gorilla. But, AFTER PAYMENT, DigiKey violates the terms of the contract by sending the package under CPT incoterms, so the taxes, duties and customs you paid "evaporate", and you are stuck in customs, forced to pay twice. DigiKey also collects VAT on behalf of the European authorities. You pay DDP incoterms but get CPT and big problems on customsīeware of DigiKey's non compliance with the contracted incoterms! When you buy from Europe (through digikey dot de, digikey dot es or the other fake "local" branches, all of them just aliases of digikey dot com at 204.221.76.76), you secure DDP incoterms by paying in Euros (so prices include a hefty premium to cover duties and customs).
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